Cancellation Policy

We understand plans change. Please give us notice so we can offer your slot to someone else. • 48+ hours before your appointment: Full refund. • 1 - 48 hours before your appointment: 50% refund. • Less than 1 hour before or no‐show: No refund. To cancel, reply to your confirmation email or call 01522 244110. Refunds take up to 3 working days. ⸻ General Information • Questions about your procedure? Ask your clinician at the start or request a pre‐appointment call. • We comply with GDPR. Your data is stored securely (ISO 27001 & ISO 27018) for one year, then destroyed. ⸻ Venepuncture Terms We collect blood for lab tests (we don’t diagnose). You choose which tests you need. • The procedure uses a needle, usually from the elbow vein. Most tests need under 10 ml of blood. • Risks: bruising, pain, infection, fainting; sometimes we need to try again. • Please eat and drink beforehand, or we may reschedule. • You can withdraw consent at any time. With your permission, we can suggest services or notify your GP, but we do not provide treatment or official referrals. ⸻ Pregnancy Ultrasound Terms Our scans are extras, not replacements for NHS scans. • Sexing: We’ll share our best guess, but it’s not guaranteed. If we’re wrong, one free rescan is available (no cash refund). • 3D/4D image quality depends on baby’s position, your BMI, bladder fullness, etc. Keep a moderately full bladder. One free rescan may be offered if images aren’t clear. • All scans must be paid in full at the first appointment. • If we spot a possible abnormality, we’ll explain and, if you agree, notify your GP or send a report. By booking, you consent to a non-diagnostic ultrasound, accept these terms, and agree not to hold ScanLinc liable for missed abnormalities.